Privacy Policy

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Introduction

Vet 2 Home ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us to request veterinary services.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website.

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Information We Collect

Information You Provide Directly

When you contact Vet 2 Home, schedule an appointment, or complete a form on our website, we may collect personal information including:

• Name
• Phone number
• Address
• Email address
• Pet information
• Any information you voluntarily provide through forms or communication with our staff

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

• IP address and general geographic location
• Browser type and version
• Pages visited
• Time spent on our website
• Device type

This information is collected in aggregate and is used to improve website performance and user experience.

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How We Use Your Information

We use the information we collect to:

• Schedule and manage veterinary appointments
• Respond to appointment requests and inquiries
• Provide appointment reminders
• Communicate regarding your pet's care
• Send important clinic updates
• Improve our website and customer experience
• Comply with legal obligations

If you opt in to receive text messages, we may also send:

• Appointment reminders
• Account or service notifications
• Updates regarding your pet's care

Message and data rates may apply depending on your mobile carrier. Message frequency may vary.

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SMS Communications

By providing your phone number and opting in, you consent to receive text messages from Vet 2 Home regarding:

• Appointment reminders
• Account notifications
• Service updates
• Pet care communications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact our clinic directly.

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How We Share Your Information

Vet 2 Home does not sell your personal information.

We may share information with trusted service providers only as necessary to operate our business and provide veterinary services, including:

• Appointment and practice management software
• Payment processors
• Website hosting providers
• Analytics providers
• Email communication services

All third-party providers are contractually required to safeguard your information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

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Data Retention

We retain your personal information only for as long as necessary to provide veterinary services, fulfill legal obligations, resolve disputes, and maintain business records.

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Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

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Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of your information where applicable

To exercise these rights, please contact us using the information below.

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California Residents — CCPA / CPRA Notice

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know — You may request that we disclose the categories and specific pieces of personal information we have collected about you over the past 12 months.
• Right to Delete — You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt Out of Sale — We do not sell personal information. However, if this changes, you will have the right to opt out.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To submit a California privacy request, please contact us at appointments@vet2home.com or call (727) 919-1515. We may need to verify your identity before processing your request.

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Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete it.

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Third-Party Links

Our website may contain links to third-party websites, including online booking platforms, social media pages, and review sites. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or practices.

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Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Vet 2 Home
Port Richey, FL 34668
(727) 919-1515
appointments@vet2home.com
OFFICE HOURS

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This Privacy Policy was last reviewed on January 1, 2025.